Marriott International announced new organizational structure and management appointments geared to access the company’s outstanding leadership bench and drive its growth.
Marriott International’s president and chief executive officer, Anthony Capuano, stated, “The size and scale of our company are significant, and we expect it to be even more so given the exciting opportunities ahead of us,” “With the recent announcement of two executive departures, I am reshaping my team to ensure we can be nimble and effective in driving strategies to benefit our customers, associates and owners and franchisees around the world.”
Drew Pinto, a Marriott veteran of nearly two decades, has been appointed Executive Vice President and Chief Revenue & Technology Officer, reporting to Mr. Capuano. Mr. Pinto will oversee Marriott’s sales, revenue management, distribution networks, and digital and information technology. Mr. Capuano stated, “These global platforms are critical to Marriott’s continued growth and profitability and Drew is the ideal leader to innovate and scale these capabilities,”
Also, the business announced that Peggy Fang Roe, a longtime leader at Marriott, has been named Executive Vice President and Chief Customer Officer, reporting to Mr. Capuano. Ms. Roe will be responsible for developing and implementing key aspects of the company’s global consumer strategy, including the evolution of our brand portfolio, the Marriott Bonvoy loyalty program, and the development of the end-to-end customer experience using data, AI, and innovation to fuel future growth.
Tina Edmundson, a seasoned brand leader, has been appointed President, Luxury, a position that demonstrates the company’s commitment to the expansion and leadership of its premier luxury brand portfolio. Ms. Edmundson has more than 25 years of expertise as a brand leader. Marriott’s luxury brands include a prestigious portfolio of nearly 500 properties comprising some of the world’s most coveted and desirable luxury hotel brands: The Ritz-Carlton, Ritz-Carlton Reserve, BVLGARI Hotels & Resorts, St. Regis Hotels & Resorts, EDITION, The Luxury Collection, JW Marriott, and W Hotels Worldwide.
The firm has leveraged its leadership position in luxury hospitality to expand into adjacent markets, such as the introduction of The Ritz-Carlton Yacht Collection and the expansion of its premium residential property portfolio around the world. “As we emerge from the pandemic, it is clear guests want aspirational experiences,” Mr. Capuano stated. “When it comes to luxury travelers, we are focused on the entirety of the experience – making it differentiated, elevated, and memorable. Tina is a recognized leader in experiential luxury and lifestyle travel – there is no one better to grow our leadership position in this space and to be a steward of this unmatched portfolio.”
Also, the business is thrilled to celebrate the return of Yibing Mao, a Marriott veteran of 24 years. Ms. Mao has been appointed Greater China’s president. Ms. Mao, a Beijing native who resides in Hong Kong, joined Marriott in 1996. Before leaving the firm in 2020, she held the post of senior vice president and chief legal counsel, Asia Pacific, for which she had progressively more responsibilities during her career. Mr. Capuano stated, “I am delighted that Yibing is returning to Marriott in the role of President of Greater China, one of our fastest growing regions,” “During her time with the company, she led Marriott’s efforts to develop a strong profile in Asia, and forge substantive and collaborative relationships with owners and key internal and external stakeholders. Yibing is exactly who we need to lead the next chapter of growth for Marriott in Greater China.”
With good momentum and a pipeline of around 280,000 hotel rooms outside the U.S., Marriott’s foreign expansion opportunity is substantial. Marriott’s continent presidents will now report directly to Mr. Capuano: Satya Anand, President, of Europe, Middle East, and Africa (EMEA); Brian King, President, of Caribbean and Latin America (CALA); Raj Menon, President, of Asia Pacific Except China (APEC); and Yibing Mao, President, Greater China (GC). Mr. Capuano will continue to report to Liam Brown, Group President, of the U.S., and Canada.
Moreover, Chief Financial Officer Leeny Oberg will manage the company’s Global Development team, which is accountable for the strategic growth of the company’s 30 hotel brands. Ms. Oberg will now serve as Chief Financial Officer and Executive Vice President of Development. “Leeny has a passion for investing in the growth of our business,” said Mr. Capuano. “and will be a powerful advocate for our portfolio of brands – building on the accelerating pace of development activity we enjoyed in 2022 as the global recovery continues.”
[Source: Marriott International Press Release]